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DO SLOVENIAN DEALERS USE TECHNIQUES FOR INCREASING THEIR TIPS? Print E-mail

Andrej Raspor

Abstract

In 1996 Michael Lynn introduced the idea that restaurant managers could increase tips for their waiters and thus increase turnover by training the waiters to engage tip-enhancing behaviours. Since then, the list of tip-enhancing behaviours has expanded. Therefore the potential to increase tips is more accessible. The purpose of this paper was to examine how Slovenian dealers use strategies to increase their tips.

We tested fourteen techniques to increase tips. The study was carried out among 473 gaming employees, 279 of which are dealers, in the Slovenian gaming industry, in order to find out how they use these techniques and which of them can bring about an increase in their tips.

The study showed that Slovenian dealers mostly do not use these techniques, and that the dealers who do use them tend to receive tips more often. The findings imply that managers and employees should be informed of these techniques in order to increase tips and their overall income. Practical implications are that we suggest that management considers these ideas for increasing flexibility and reducing the cost of work: (1) informing dealers on ways of increasing tips, (2) including the acquisition of this specific knowledge in their career plans, (3) carrying out a reform of the reward system which  would include tips. Social implications will be shown in a higher gaming revenue. It is very likely – as shown in our research – that employees will receive higher wages as these will be topped up by tips. The state, in turn, will collect more taxes.

Keywords: waiters, dealers, tip, tipping behaviour, gaming industry.

Andrej Raspor, assistant Professor Fakulteta za uporabne družbene študije v Novi Gorici, Nova Gorica, DOBA Fakulteta, Maribor, This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

Cite this article:
Raspor Andrej. DO SLOVENIAN DEALERS USE TECHNIQUES FOR INCREASING THEIR TIPS?. Innovative Issues and Approaches in Social Sciences, vol.9, no.2:137-151, DOI:http://dx.doi.org/10.12959/issn.1855-0541.IIASS-2016-no2-art8

Digital Object Identifier(DOI): http://dx.doi.org/10.12959/issn.1855-0541.IIASS-2016-no2-art8

View full text in pdf: http://www.iiass.com/pdf/IIASS-2016-no2-art8.pdf

 

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