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ANALYSIS OF THE SATISFACTION OF THE ELDER CARE HOME RESIDENTS AND SUGGESTIONS FOR THE QUALITY IMPROVEMENTS OF ELDER CARE HOME SERVICE DELIVERY Print E-mail

Suzana Bračič, Majda Pšunder

Abstract
This article looks at the problem of aging and the characteristics of institutional care in elder care homes. Also, the results of the empirical study carried out in 15 publicly owned and 15 privately runresidential homes for elderly persons distributed across Slovenia are presented here. The aim of this research was to determine the level of resident satisfaction in both privately orpublicly-owned residential homes. The research findings are the basis for the outlined improvement suggestions in residential home service delivery with the aim to increase resident satisfaction with staff performance.
 
Keywords: aging, residential care home for elderly persons, residential care, needs of elderly people, resident satisfaction with staff performance

Susan Bračič, doctoral candidate at the Faculty of Arts, Head of Financeand Accounting in the Home of the Elderly, Slovenia, megasuzana (at) gmail.com.

 
Majda Pšunder, Ph.D., associate professor at the Faculty of Arts, Slovenia, majda.psunder (at) um.si.
 
Cite this article:
Bračič Suzana, Pšunder Majda. ANALYSIS OF THE SATISFACTION OF THE ELDER CARE HOME RESIDENTS AND SUGGESTIONS FOR THE QUALITY IMPROVEMENTS OF ELDER CARE HOME SERVICE DELIVERY. Innovative Issues and Approaches in Social Sciences, vol.5, no.1:39-51, DOI:http://dx.doi.org/10.12959/issn.1855-0541.IIASS-2012-no1-art03

Digital Object Identifier(DOI): http://dx.doi.org/10.12959/issn.1855-0541.IIASS-2012-no1-art03

View full text in pdf: http://www.iiass.com/pdf/IIASS-2012-no1-art03.pdf

 

 

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