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QUALITY OF PUBLIC SERVICE DELIVERY IN THE CIVIL SERVICE OF MACEDONIA: WHAT ROLE FOR THE CODE OF ETHICS? Print E-mail

Agim Selami

Abstract
The ongoing Public Administration Reform (PAR) process in Macedonia is being largely focused on public service delivery improvement. Despite the efforts, the Civil Service in Macedonia is being continuously criticized for the low level of its public services delivery. Main weaknesses brought in the focus involve various forms of unethical behavior of civil servants including, but not limited to, corruptive acts, inappropriate behavior in their daily communication with clients, and hesitations to serve the public interest as required by the constitution and the laws. The paper analyzes the role of the Code of Ethics for Civil Servants in the advancement of the quality of the services delivered to the citizens. It concludes that it has failed to make an impact in the public service delivery. It further elaborates that the marginal role results mainly from the lack of attention and focus on the Government’s side in enforcing the document fully. 
 
Keywords: ethics, code of ethics, civil service, public administration, public services, Macedonia.

Agim Selami is an MA Candidate of Public Policy Department at the Central European University, Hungary (seljami_agim (at) student.ceu.hu).

Cite this article:
Selami Agim. QUALITY OF PUBLIC SERVICE DELIVERY IN THE CIVIL SERVICE OF MACEDONIA: WHAT ROLE FOR THE CODE OF ETHICS?. Innovative Issues and Approaches in Social Sciences, vol.5, no.1:51-57, DOI:http://dx.doi.org/10.12959/issn.1855-0541.IIASS-2012-no1-art04

Digital Object Identifier(DOI): http://dx.doi.org/10.12959/issn.1855-0541.IIASS-2012-no1-art04

View full text in pdf: http://www.iiass.com/pdf/IIASS-2012-no1-art04.pdf
 

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